HighComplaint explained by an issue · emergencyopen since 12 Oct 2026, 11:15 am
Complaint F-01 (waiting, severity 4) is explained by: Emergency has 15 waiting, mean 64 min against a usual 52 min for this hour
What to do
If you take the recommended option: the patient hears what is being done about wait_anomaly:emergency
| Option | Numbers | Cost | Approver |
|---|---|---|---|
Reply to F-01 with the fix in progress and mark it in progress recommendedeffect in 60 min |
| none | Patient relations |
Severity 4: tell the superintendent | no number moves | none | Patient relations |
Decide
Needs Patient relations, anyone on the escalation chain, or the Medical Superintendent. Recorded with name and role.
How it connects: 9 upstream, 0 downstream
Caused by
- CriticalWaits are longer than usual: Emergency has 15 waiting, mean 64 min against a usual 52 min for this hour.
- CriticalAdmitted patients are stuck in Emergency: 3 admitted patients are lying in Emergency beds waiting for W2.
- CriticalA ward is full while beds sit idle elsewhere: W2 is full: 4 waiting for it (3 boarding elsewhere, 1 just triaged).
- CriticalA bed stays occupied: Bed W2-07 in W2 is held by a discharge, 185 min old, waiting on the CBC report from lab, discharge medication (pharmacy).
- CriticalA bed stays occupied: Bed W2-11 in W2 is held by a discharge, 170 min old, waiting on the chest X-ray report from lab, discharge summary (records).
- CriticalA discharge is stuck: Lakshmi Devi's discharge has waited 185 min in bed W2-07.
- CriticalA discharge is stuck: Mohammed Irfan's discharge has waited 170 min in bed W2-11.
- CriticalA report is late: CBC for Lakshmi Devi is 105 min late, 9th in the central lab queue, and holds a discharge and bed W2-07.
- CriticalA report is late: X-ray chest for Mohammed Irfan is 75 min late, 4th in the radiology queue, and holds a discharge and bed W2-11.
Which is why
Nothing downstream.
The records behind it (6)
| complaint | Waiting two hours in emergency, nobody has told us anything |
| category | waiting |
| severity | 4 |
| age min | 35 |
| explained by | issue_key: wait_anomaly:emergency, summary: Emergency has 15 waiting, mean 64 min against a usual 52 min for this hour |
| patient | Anita Joshi |
How it was ranked
Urgency 4 of 5, impact 1 (people and beds it touches, downstream included), priority 4 (urgency times impact). Key complaint_link:F-01.