CriticalNeeds escalating · critical_careopen since 12 Oct 2026, 11:15 am
Escalate to the shift_manager: ICU is full: 1 waiting for it; 0 bed(s) held by stuck discharges; no ICU bed is free anywhere (impact crossed a line the department cannot absorb)
What to do
If you take the recommended option: the shift_manager knows within the minute, with the reason
| Option | Numbers | Cost | Approver |
|---|---|---|---|
Send the escalation to the shift_manager recommended | no number moves | none; a message with the reason attached | Shift manager |
Decide
Needs Shift manager, anyone on the escalation chain, or the Medical Superintendent. Recorded with name and role.
How it connects: 0 upstream, 0 downstream
Caused by
Nothing upstream. This is a root cause.
Which is why
Nothing downstream.
The records behind it (7)
| issue | issue_key: ward_full:ICU, summary: ICU is full: 1 waiting for it; 0 bed(s) held by stuck discharges; no ICU bed is free anywhere |
| proposed action | act-ward_full:ICU-1 |
| undecided min | 0 |
| chain | ward_incharge, shift_manager |
| budgets min | 30, 60 |
| escalate to | shift_manager |
| why this level | impact crossed a line the department cannot absorb |
How it was ranked
Urgency 5 of 5, impact 4 (people and beds it touches, downstream included), priority 20 (urgency times impact). Key escalation:ward_full:ICU.