LowComplaint explained by an issue · cardiologyopen since 12 Oct 2026, 11:15 am
Complaint F-10 (waiting, severity 2) is explained by: Dr. Meera Krishnan has 7 waiting (70 min projected) while Dr. Sanjay Kulkarni has 1 (10 min)
What to do
If you take the recommended option: the patient hears what is being done about doctor_imbalance:DR-12
| Option | Numbers | Cost | Approver |
|---|---|---|---|
Reply to F-10 with the fix in progress and mark it in progress recommendedeffect in 60 min |
| none | Patient relations |
Decide
Needs Patient relations, anyone on the escalation chain, or the Medical Superintendent. Recorded with name and role.
How it connects: 2 upstream, 0 downstream
Caused by
- MediumOne doctor is overloaded: Dr. Meera Krishnan has 7 waiting (70 min projected) while Dr. Sanjay Kulkarni has 1 (10 min).
- MediumA clinic slot is overbooked: Dr. Meera Krishnan's 11:00 slot has 12 booked against a capacity of 6.
Which is why
Nothing downstream.
The records behind it (6)
| complaint | Twelve of us booked for the same eleven o'clock slot |
| category | waiting |
| severity | 2 |
| age min | 10 |
| explained by | issue_key: doctor_imbalance:DR-12, summary: Dr. Meera Krishnan has 7 waiting (70 min projected) while Dr. Sanjay Kulkarni has 1 (10 min) |
| patient | Shobha Joshi |
How it was ranked
Urgency 2 of 5, impact 1 (people and beds it touches, downstream included), priority 2 (urgency times impact). Key complaint_link:F-10.