LowComplaint explained by an issue · orthopaedicsopen since 12 Oct 2026, 11:15 am
Complaint F-04 (waiting, severity 3) is explained by: Orthopaedics has 16 waiting, mean 78 min against a usual 67 min for this hour
What to do
If you take the recommended option: the patient hears what is being done about wait_anomaly:orthopaedics
| Option | Numbers | Cost | Approver |
|---|---|---|---|
Reply to F-04 with the fix in progress and mark it in progress recommendedeffect in 60 min |
| none | Patient relations |
Decide
Needs Patient relations, anyone on the escalation chain, or the Medical Superintendent. Recorded with name and role.
How it connects: 2 upstream, 0 downstream
Caused by
- MediumWaits are longer than usual: Orthopaedics has 16 waiting, mean 78 min against a usual 67 min for this hour.
- MediumOne doctor is overloaded: Dr. Suresh Rao has 14 waiting (140 min projected) while Dr. Ananya Mehta has 2 (20 min).
Which is why
Nothing downstream.
The records behind it (6)
| complaint | One doctor has a full waiting room and the other room is empty |
| category | waiting |
| severity | 3 |
| age min | 25 |
| explained by | issue_key: wait_anomaly:orthopaedics, summary: Orthopaedics has 16 waiting, mean 78 min against a usual 67 min for this hour |
| patient | Pooja Begum |
How it was ranked
Urgency 2 of 5, impact 1 (people and beds it touches, downstream included), priority 2 (urgency times impact). Key complaint_link:F-04.