LowComplaint explained by an issue · general_medicineopen since 12 Oct 2026, 11:15 am
Complaint F-03 (report delay, severity 3) is explained by: X-ray chest for Mohammed Irfan is 75 min late, 4th in the radiology queue, and holds discharge D-109 and bed W2-11
What to do
If you take the recommended option: the patient hears what is being done about diagnostics_delay:T-892
| Option | Numbers | Cost | Approver |
|---|---|---|---|
Reply to F-03 with the fix in progress and mark it in progress recommendedeffect in 60 min |
| none | Patient relations |
Decide
Needs Patient relations, anyone on the escalation chain, or the Medical Superintendent. Recorded with name and role.
How it connects: 1 upstream, 0 downstream
Caused by
- CriticalA report is late: X-ray chest for Mohammed Irfan is 75 min late, 4th in the radiology queue, and holds a discharge and bed W2-11.
Which is why
Nothing downstream.
The records behind it (6)
| complaint | The X-ray was done at eight, the report is still not here |
| category | report_delay |
| severity | 3 |
| age min | 50 |
| explained by | issue_key: diagnostics_delay:T-892, summary: X-ray chest for Mohammed Irfan is 75 min late, 4th in the radiology queue, and holds discharge D-109 and bed W2-11 |
| patient | Mohammed Irfan |
How it was ranked
Urgency 2 of 5, impact 1 (people and beds it touches, downstream included), priority 2 (urgency times impact). Key complaint_link:F-03.